Order Tracking

How tracking works here

Orders are confirmed by email. When your parcel is dispatched, you receive a second email with the carrier tracking details — that email is your tracking link; enter the number on the carrier’s site for live status.

Statuses, in plain terms

• Order received: your order email arrived; confirmation follows.
• Confirmed: we replied with final details and payment instructions.
• Preparing: the order is being packed (within 2 business days of confirmation).
• Dispatched: tracking email sent; the carrier has the parcel.
• Delivered: the carrier recorded delivery.

If a parcel stalls

Carrier scans sometimes pause for 48 hours in transit. If tracking has not moved for 5 business days, email harisleadgen8+focara@gmail.com with your order reference and we will open a carrier trace. If your checkout reference was shown on the confirmation page, quote it — it looks like FOC-YYYYMMDD-XXXX.